Refunds

↩️ Refund & Return Policy • RobotVac Parts Co

Refund & Return Policy

Customer satisfaction matters to us. Because orders may be fulfilled by third-party partners, this policy outlines how returns, refunds, exchanges, shipping issues, and compatibility concerns are handled.

Last updated:
🧾 Proof of purchase required
📦 Authorization required
⚠️ Compatibility is customer-verified
Return window

Returns are accepted within 30 days of delivery (if eligible and authorized).

Damaged/defective items

Report damage/defects within 7 days of delivery with photos/video for review.

Compatibility Responsibility (Important)

Customers are responsible for ensuring correct model and part compatibility before purchasing. We do not offer refunds or exchanges for incorrect model selection, assumed compatibility, or failure to review product descriptions. If you’re unsure, please contact us before placing your order.

1Overview −
At RobotVac Parts Co, customer satisfaction is important to us. However, due to the nature of our products and third-party fulfillment, we have specific guidelines regarding returns, refunds, and exchanges. Please read this policy carefully before placing an order.
2Return Window +
Our policy lasts 30 days from the date of delivery. If 30 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange.
3Eligibility for Returns +
To be eligible for a return:
  • The item must be unused, uninstalled, and in the same condition as received.
  • The item must be in its original packaging.
  • Proof of purchase is required.
Not eligible: Items that show signs of use, installation, wear, or damage caused after delivery.
4Non-Returnable Items +
The following items are non-returnable:
  • Used or installed parts
  • Clearance or sale items
  • Gift cards
  • Downloadable or digital products
  • Items returned without authorization
  • Items returned outside the return window
Due to hygiene and performance concerns, filters, mop pads, and brushes that have been opened or used cannot be returned.
5Damaged or Defective Items +
If your item arrives damaged or defective, you must contact us within 7 days of delivery. To process a claim, we may require:
  • Photos or video of the item
  • Packaging photos
  • Order number
Depending on the situation, we may offer a replacement, store credit, or a refund (at our discretion).
6Refunds (If Approved) +
Once a return is approved and received, we will notify you via email. Approved refunds will be processed to the original payment method within 5–10 business days (processing times vary by bank or card issuer).
7Partial Refunds +
Partial refunds may be issued if:
  • Items are returned incomplete
  • Packaging is missing or damaged
  • Items show signs of handling or wear
8Late or Missing Refunds +
If you haven’t received a refund:
  • Check your bank or card statement
  • Contact your card issuer (posting times vary)
  • Contact your bank
If you still do not see your refund, contact us via our Contact page.
9Exchanges +
We only replace items if they are defective or damaged upon arrival. We do not offer exchanges for incorrect orders placed by the customer.
10Gifts +
If an item was marked as a gift and shipped directly to the recipient, approved returns may result in store credit. If the order was not marked as a gift, refunds will be issued to the original purchaser.
11Return Authorization & Shipping +
All returns require prior authorization. Please do not send items back to the manufacturer.
  • Customers are responsible for return shipping costs, which are non-refundable.
  • We recommend using a trackable shipping method. We are not responsible for lost or untracked return shipments.
12Shipping Delays & Lost Packages +
As orders may be fulfilled by third-party suppliers, shipping timelines are estimates. We are not responsible for delays caused by carriers, customs, weather, or supplier inventory issues.

Lost package claims must be submitted within 14 days of the estimated delivery date.
13Policy Abuse & Chargebacks +
We reserve the right to refuse refunds or returns in cases of:
  • Excessive return behavior
  • Suspected fraud or abuse
  • Chargebacks filed without contacting us first
Contact Us

If you have questions regarding this policy or need assistance, please contact us through our Contact page.

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